COVID-19 Testing

A:Yes, our staff would be more than happy to reschedule your appointment for you. Please send an email to our support team at Support@wearekatalyst.com with the relevant details.

A: Unfortunately our refund policy states any cancellations made within 24 hours of your scheduled booking will not be refunded.

A: PCR tests are more sensitive than Lateral Flow tests, and are thereby more capable of picking up the presence of the virus, even in the early stages of infection. Because of this higher sensitivity and more accurate results, more countries are likely to accept PCR tests as proof of a negative COVID result.

A:

✓  Your full name (as displayed in your passport)

✓  Your date of birth

✓  Time and date of your COVID–19 test

✓  Passport or Identity Card number (as provided during booking)

✓  Unique Test ID

✓  Katalyst Health information

✓  Test Method

✓  Test Manufacturer

✓  Test Result

✓  Issued By

✓  Approval Type

A:Unfortunately we do not offer nasopharyngeal swabs, however we do offer nasal & oropharyngeal swabs. The difference between the two swabs lies in the place where the sample is collected from. The nasal swab is collected in the inferior turbinate whilst the nasopharyngeal swab travels further down to the wall of your pharynx. It is important for travellers to note which type of swab is accepted by the governing body of the country they are visiting.