FAQS
A:You can book an appointment on our Katalyst Health website https://katalysthealth.uk/.
PROmate PCR Test:
A Polymerase Chain Reaction (PCR) test for detecting the presence of the SARS-CoV-2 virus. Requires an anterior nasal and/or oropharyngeal swab. All medical diagnostic tests carry a degree of uncertainty. A negative result does not guarantee the absence of the SARS-CoV-2 virus.
Lepu Lateral Flow Device (LFD) Rapid Antigen Test:
A Lateral Flow Device (LFD) Rapid Antigen test for detecting the presence of the SARS-CoV-2 virus. Requires an anterior nasal swab. All medical diagnostic tests carry a degree of uncertainty. A negative result does not guarantee the absence of the SARS-CoV-2 virus. LFD Antigen tests are generally less sensitive than Polymerase Chain Reaction (PCR) tests in detecting the SARS-CoV-2 virus.
– Katalyst Health does not offer testing to people who have symptoms of COVID-19. If you feel unwell (e.g. a high temperature, a new continuous cough or a loss or change to your sense of smell or taste) then please self-isolate and following the NHS guidance at: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/main-symptoms/”
– Mental Capacity
– “If you are booking a test for someone who lacks the mental capacity to consent to their own testing, please contact the Katalyst Health team before booking any test. Children (under 18 years old) must always be accompanied by an adult with parental responsibility.”
A:Send an email to our support team at Support@wearekatalyst.com with your details and we will get back to you within 12 hours.
A:Yes, our staff would be more than happy to reschedule your appointment for you. Please send an email to our support team at Support@wearekatalyst.com with the relevant details.
A:Inorder for your Fit–to–Fly PCR document to be valid, you need to have your swab taken 72 hours before your plane lands in your destination country.
A:We take an Anterior nasal sample, which means the swab does not go further than 1-2 cm in each nostril.
A: A trained nurse will give you the option of administering the test for you or if you prefer, instructing and supervising to enable self swab. For any children present, it is a requirement for our nurse to administer the swab.
A: The swab is transported to our medical laboratory where the RT-PCR test is conducted. When the test is complete you will receive an email with your Fit-to-Fly certificate attached as a PDF.
A: No, however, it may cause slight discomfort.
A: Unfortunately our refund policy states any cancellations made within 24 hours of your scheduled booking will not be refunded.
Please visit the government website to confirm the requirements of the country you are traveling to.
A: No, for security reasons we do not send blank certificates.
A:Unfortunately we do not offer student discounts at present.
A: Yes, we are fully operational from Monday to Sunday. Results are also issued on weekends as well.
A:Yes, it can be found at the bottom of your certificate, and can be scanned to view verified details.
A: The refund will be paid onto the credit/debit card that you originally used and may take up to 15 days for it to appear in your account depending on your bank.
A: PCR tests are more sensitive than Lateral Flow tests, and are thereby more capable of picking up the presence of the virus, even in the early stages of infection. Because of this higher sensitivity and more accurate results, more countries are likely to accept PCR tests as proof of a negative COVID result.
A: Yes, all of the PCR services we offer are RT-PCR tests.
A: Unfortunately we cannot edit this feature. However the details of each individual customer can still be seen under the booking details when you check-in at the Testing Centre.
A. No, you would need a reference number on your passenger locator form for a Day 2 test and unfortunately this is not included in your Fit To Fly certification
A:Our Day 2, 5 and 8 tests are managed by a third party which means we cannot amend or cancel tests on our systems.
Please send all enquiries to:
Customer Care team number : 01223 785 327
Customer Care Team: Email : test@covidprotected.co.uk
A:Our COVID–19 test results have the information required by most government officials for entry, when checking for COVID–19. If you are travelling, please ensure that you have booked the correct test to meet the requirements of your travel. You can check the Foreign Commonwealth and Development Office website for the latest travel information.
A:
✓ Your full name (as displayed in your passport)
✓ Your date of birth
✓ Time and date of your COVID–19 test
✓ Passport or Identity Card number (as provided during booking)
✓ Unique Test ID
✓ Katalyst Health information
✓ Test Method
✓ Test Manufacturer
✓ Test Result
✓ Issued By
✓ Approval Type
A:Unfortunately we do not offer nasopharyngeal swabs, however we do offer nasal & oropharyngeal swabs. The difference between the two swabs lies in the place where the sample is collected from. The nasal swab is collected in the inferior turbinate whilst the nasopharyngeal swab travels further down to the wall of your pharynx. It is important for travellers to note which type of swab is accepted by the governing body of the country they are visiting.
A:Yes. If you have made an error while registering your details we can edit the relevant information and re-send your certification and results to your email address. To do so, email support@wearekatalyst.com with the correct details.
A:Upon arrival, you would need to provide photo identification. The name on your ID would need to match the name the booking is made under.
A:There are two separate times recorded on your Fit to Fly certificate; the date and time the swab has been collected (UTC) and the date and time the lab issued your results (UTC).
A: If you chose our Express PCR test, your results will be sent out within 5 hours.
If you chose our Same Day PCR test, your results will be sent out before midnight of the same day. If you chose our Next Day PCR test, your results will be sent out before midnight of the next day. If you chose our LFT Express PCR test, your results will be sent out within 15 minutes
A:If you cannot locate your results within your inbox, it might have been sent to your junk mail or spam mail. Be sure to take care and check both. If you still cannot locate it, then contact us at support@wearekatalyst.com and we will have them re–sent to you.
A:No, the 72hr countdown begins when your swab is taken at the swabbing center, not when you receive your results.
A:Katalyst Health are registered with UKAS (UK Accreditation Service) and we are currently in the final stages of becoming fully accredited.
A:Katalyst Health has provided on-site COVID testing for SKY, Channel 4, MSC Cruises and many more businesses. Contact us through our Katalyst Laboratories website here for more information. Alternatively, send us an email to support@wearekatalyst.com with your query.
A: There is no parking available at any of our Central London Testing Centres. Our site in London Heathrow Marriot has free parking for all customers.