Due to the nature of COVID testing, we can not guarantee results will be sent at the expected time. We send out 90% of our test results within the time specified (calculated over a calendar month). Therefore, do not rely on getting the result at exactly the expected time, especially if you are planning to take a flight.
In addition, some samples are given an inconclusive or unclear result (approximately 0.5% of results are inconclusive). If your result is inconclusive you will have to be re-swabbed at one of our centres, so we can take a new sample. This will inevitably mean your final result will be delayed. To avoid disappointment and missed flights, please give yourself plenty of time to get another test in the unlikely event your test result is inconclusive. There will be no charge for your retest.
If you test negative for COVID-19, you probably were not infected at the time your sample was collected. However, that does not mean you will not get sick. It is possible that you were very early in your infection when your sample was collected and that you could test positive later. You could also be exposed at a later point and then develop illness. In other words, a negative test result does not mean you won’t get sick later. This means you could still spread the virus.
For Health Checks, Katalyst Health currently engages in Full Health Medical Limited (“FHM”) as a data processor through the utilisation of the FHM platform in the provision of the Services Katalyst Health is the data controller and Full Health Medical Ltd is the data processor for the purposes of these arrangements. The processing of your Personal Data will be regulated by the terms of this Policy”.
Katalyst Health is responsible for determining its own lawful basis for collection and processing of your personal data for the purposes of Article 6 of GDPR (in respect of Personal Data) and Article 9 of GDPR (in respect of special category data) and reflecting this in the Policy. The data processing arrangements between Katalyst Health and FHM are set out in a data processing agreement between Katalyst Health and FHM for the purposes of Article 28 of EU GDPR/Chapter 4, Article 56 of the UK GDPR. Where the Service is accessed through the FHM website, then all information about/queries in relation to the use and processing of your Personal Data should be directed to Katalyst Health as the controller of that Personal Data.
Katalyst Health will not be liable to you for any losses, costs or damages that you suffer or incur as a result of receiving a positive COVID result (including, if you are unable to travel as a result of testing positive). For our Full Health Check, Katalyst Health will not be liable to you for any losses, costs or damages that you suffer or incur as a result of an abnormal health check test result.