Terms of Service

This service is not suitable for anyone showing symptoms of COVID-19 or anyone who thinks they may have COVID-19. If you have any symptoms, please stay at home and follow UK Government guidance.

It is the responsibility of the customer to choose which test is necessary, according to their individual circumstances.

If you wish to amend or cancel a booking, this must be done 48 hours prior to the start of the appointment.

Bookings not canceled prior to 48 hours before appointment start time will not be eligible for a refund, or be amended.

Upon attending your appointment, your swab will be supervised by a Katalyst Technician. To lessen the possibility of an inconclusive test result, please adhere to the guidance and requests of the technician.

Due to the nature of COVID testing, we can not guarantee results will be sent at the expected time. We send out 90% of our test results within the time specfied (calculated over a calandar month). Therefore, do not rely on getting the result at exactly the expected time, especially if you are planning to take a flight.

In addition, some samples are given an inconclusive or unclear result (approximately 0.5% of results are inconclusive). If your result is inconclusive you will have to be re-swabbed at one of our centres, so we can take a new sample. This will inevitably mean your final result will be delayed. To avoid disappointment and missed flights, please give yourself plenty of time to get another test in the unlikely event your test result is inconclusive. There will be no charge for your retest.

If you test negative for COVID-19, you probably were not infected at the time your sample was collected. However, that does not mean you will not get sick. It is possible that you were very early in your infection when your sample was collected and that you could test positive later. You could also be exposed at a later point and then develop illness. In other words, a negative test result does not mean you won’t get sick later. This means you could still spread the virus.

Katalyst Health will also not be liable to you for any losses, costs or damages that you suffer or incur as a result of receiving a positive rest result (including, if you are unable to travel as a result of testing positive).

Sometimes our test results are sent out later than the time specified. This can happen for reasons outside our control. For example, the courier transporting your sample is delayed on the way to our laboratory. In any case we will refund the cost of any test where the result is delivered more than one hour later than the expected time.

If you are using our tests for travel we reccommend that you book your test at the earliest possible time prior to your departure time. Do not rely on the result being sent exactly on time.  Katalyst Health shall not be liable to you for any losses, costs or damages that you suffer or incur as a result of receiving a test result late (including, if you are unable to travel as a result of the late test).

As outlined in the Booking Policy, bookings can be canceled anytime up to 24 hours before your appointment. This means you cannot cancel your appointment on the same day as your appointment and you will be charged in full.

If we deliver your test result more than one hour later than the expected time you will be eligible for a full refund.

If you are eligible for a refund, your refund will be issued within 48 hours of cancellation. Once the refund has been issued, the payment refund time is dependant on your bank and can take any time between 1-8 days. 

If for whatever reason you have issues with receiving your refund from us, please contact us at support@wearekatalyst.com

Katalyst and Client agree to duly observe and comply with all applicable obligations under any relevant data protection legislation which arise in connection with the use of Goods or the provision of Test Services or Other Services by Katalyst to Client. 

The Yoti app and the Yoti Health Platform are offered as an integrated part of the Tests, with respect to the delivery of test results. The Client is under no obligation to use the Yoti app or the Yoti Health Platform to deliver test results, however, if the Yoti testing application is not used additional charges may be applied to support alternative systems. 

All personal data in relation to the Yoti testing application are processed by Yoti Ltd, Fountain House, 130 Fenchurch Street, London, EC3M 5DJ (company number 08998951). If required by the Client a separate data processing agreement may be agreed between the Client and Yoti should the Client choose to use the Yoti the Tests application in relation to information security and data privacy. 

If the Client uses the Yoti Health Platform to deliver test results, then in using the Yoti Web Application, the Client is deemed to have reached an agreement with Yoti on information security and data privacy and accepted the terms of Yoti EULA in Schedule 3.

Provision Of The Day 2 Test And Support
The Day 2 Test service is provided in partnership with Katalyst Laboratories and Oncologica®. Your Day 2 Test is a Day 2 Coronafocus test will be processed by Oncologica® at the Oncologica® laboratory at Suite 2, The Newnham Building, Chesterford Research Park, Little Chesterford CB10 1XL.
If you have a query regarding the Day 2 Test you have purchased, you can contact Oncologica® and speak to an Oncologica® patient consultant for PCR test support, on +44 (0) 1223 785327 or visit https://www.oncologica.com/contact-patient-consultant/ to send a message to Oncologica®.

Taking the Sample For Your Day 2 Test
Make sure you read and understand the User Instructions and that you take the Sample as set out in the User Instructions inside the box. The individual who is identified on the order for each Test must be the individual who provides the Sample for that Test.
On the day that the Sample is taken, you must ensure you activate the Test in the Oncologica® Test Dashboard. For the Day 2 Coronafocus Test Kit input the date and time of the Sample was taken before you return the Sample to us.

Returning the Sample For The Day 2 Test
It is your responsibility to return the Day 2 Coronafocus Test Sample to the Oncologica® laboratory. Place the completed Sample and Day 2 Coronafocus Test Kit in the packaging and small box provided and return the box to us. You can use Royal Mail, hand deliver your Day 2 Coronafocus Test Kit to us or organise your own private courier to us at Suite 2, The Newnham Building, Chesterford Research Park, Little Chesterford CB10 1XL.
You may use Royal Mail pre-paid envelope in a specially selected Royal Mail priority post boxes. These priority Royal Mail post boxes will be marked with a priority label ( visit https://www.royalmail.com/services-near-you#/ or look on the Royal Mail app to find your nearest priority post box). However, you acknowledge and agree that Royal Mail 24-hour delivery does not guarantee that the Day 2 Coronafocus Test Kit will be delivered to Oncologica® within 24 hours of you placing the Day 2 Coronafocus Test Kit in the Royal Mail priority post box.
Royal Mail has recommended that the Day 2 Coronafocus Test Kit must be posted on the day you take the Sample and no later than one hour before the last collection time stated on the Royal Mail priority post box. The Day 2 Coronafocus Test Kit should only be posted back in the Royal Mail priority post box Monday to Friday. Royal Mail recommend that you do not take or post the test on a Bank Holiday or on a weekend, instead take, and post the Day 2 Coronafocus Test Kit on the following Working Day.
It is your responsibility to record and track the Sample when using Royal Mail. The Royal Mail 24-hour tracking number for each Day 2 Coronafocus Test Kit is located on the 24- hour tracked label applied to the return envelope.
We or Oncologica® do not have any control over Royal Mail or any courier you engage to return the Sample. Accordingly, we or Oncologica® will have no liability to you or any third party if we do not receive the Sample on the date you expect and/or require.

Day 2 Coronafocus Test Results
Oncologica® shall use reasonable endeavours to carry out the Day 2 Coronafocus Test and report the Day 2 Coronafocus Test Results in the Test Dashboard, within 12- 48 hours of the Sample being booked into the laboratory, but Oncologica® do not promise to do so, and time is not of the essence. Accordingly, Oncologica® will have no liability to you or any third party if you do not receive the Test Results on the date you expect and/or require.

Cancellation and Refund Policy For Day 2 Coronafocus Test
You have no right to cancel and be eligible for a refund if your order for a Test under consumer legislation, or otherwise, as the Tests fall within one or more of the following exemptions from any right to cancel:

  1. The Test is a product supplied by a healthcare professional; and/or
  2. The Test is a click and collect Test and is collected by you (Tests collected by you cannot be returned for health protection and hygiene reasons); and/or
  3. If your Test is a Day 2 Test that has a Booking Reference Number associated with it for use on a Passenger Locator Form to enter the UK (Booking Reference Number).

We may cancel your booking and refund you the cost of the Test if we have insufficient Tests in stock or are unable to staff the testing centre.
We will not refund all or part of the payment if the Sample was not received by Oncologica® or has not been taken in accordance with the User Instructions or has degraded for any reason including because of a delay in delivery or damage during delivery or the Sample has expired. If this happens, we will notify you accordingly, and you can purchase another Test.
If Oncologica® are unable to analyse the Sample because of our own act or omission, we will notify you accordingly, and either send to you another Day 2 Coronafocus Test or refund your payment.