Terms of Service

This service is not suitable for anyone showing symptoms of COVID-19 or anyone who thinks they may have COVID-19. If you have any symptoms, please stay at home and follow UK Government guidance.

It is the responsibility of the customer to choose which test is necessary, according to their individual circumstances.

If you wish to amend or cancel a booking, this must be done 48 hours prior to the start of the appointment.

Bookings not canceled prior to 48 hours before appointment start time will not be eligible for a refund, or be amended.

Upon attending your appointment, your swab will be supervised by a Katalyst Technician. To lessen the possibility of an inconclusive test result, please adhere to the guidance and requests of the technician.

Due to the nature of COVID testing, we can not guarantee results will be sent at the expected time. We send out 90% of our test results within the time specfied (calculated over a calandar month). Therefore, do not rely on getting the result at exactly the expected time, especially if you are planning to take a flight.

In addition, some samples are given an inconclusive or unclear result (approximately 0.5% of results are inconclusive). If your result is inconclusive you will have to be re-swabbed at one of our centres, so we can take a new sample. This will inevitably mean your final result will be delayed. To avoid disappointment and missed flights, please give yourself plenty of time to get another test in the unlikely event your test result is inconclusive. There will be no charge for your retest.

If you test negative for COVID-19, you probably were not infected at the time your sample was collected. However, that does not mean you will not get sick. It is possible that you were very early in your infection when your sample was collected and that you could test positive later. You could also be exposed at a later point and then develop illness. In other words, a negative test result does not mean you won’t get sick later. This means you could still spread the virus.

Katalyst Health will also not be liable to you for any losses, costs or damages that you suffer or incur as a result of receiving a positive rest result (including, if you are unable to travel as a result of testing positive).

Sometimes our test results are sent out later than the time specified. This can happen for reasons outside our control. For example, the courier transporting your sample is delayed on the way to our laboratory. In any case we will refund the cost of any test where the result is delivered more than one hour later than the expected time.

If you are using our tests for travel we reccommend that you book your test at the earliest possible time prior to your departure time. Do not rely on the result being sent exactly on time.  Katalyst Health shall not be liable to you for any losses, costs or damages that you suffer or incur as a result of receiving a test result late (including, if you are unable to travel as a result of the late test).

As outlined in the Booking Policy, bookings can be canceled anytime up to 24 hours before your appointment. This means you cannot cancel your appointment on the same day as your appointment and you will be charged in full.

If we deliver your test result more than one hour later than the expected time you will be eligible for a full refund.

If you are eligible for a refund, your refund will be issued within 48 hours of cancellation. Once the refund has been issued, the payment refund time is dependant on your bank and can take any time between 1-8 days. 

If for whatever reason you have issues with receiving your refund from us, please contact us at support@wearekatalyst.com

Katalyst and Client agree to duly observe and comply with all applicable obligations under any relevant data protection legislation which arise in connection with the use of Goods or the provision of Test Services or Other Services by Katalyst to Client. 

The Yoti app and the Yoti Health Platform are offered as an integrated part of the Tests, with respect to the delivery of test results. The Client is under no obligation to use the Yoti app or the Yoti Health Platform to deliver test results, however, if the Yoti testing application is not used additional charges may be applied to support alternative systems. 

All personal data in relation to the Yoti testing application are processed by Yoti Ltd, Fountain House, 130 Fenchurch Street, London, EC3M 5DJ (company number 08998951). If required by the Client a separate data processing agreement may be agreed between the Client and Yoti should the Client choose to use the Yoti the Tests application in relation to information security and data privacy. 

If the Client uses the Yoti Health Platform to deliver test results, then in using the Yoti Web Application, the Client is deemed to have reached an agreement with Yoti on information security and data privacy and accepted the terms of Yoti EULA in Schedule 3.