Due to the nature of COVID testing, we can not guarantee results will be sent at the expected time. We send out 90% of our test results within the time specfied (calculated over a calandar month). Therefore, do not rely on getting the result at exactly the expected time, especially if you are planning to take a flight.
In addition, some samples are given an inconclusive or unclear result (approximately 0.5% of results are inconclusive). If your result is inconclusive you will have to be re-swabbed at one of our centres, so we can take a new sample. This will inevitably mean your final result will be delayed. To avoid disappointment and missed flights, please give yourself plenty of time to get another test in the unlikely event your test result is inconclusive. There will be no charge for your retest.
If you test negative for COVID-19, you probably were not infected at the time your sample was collected. However, that does not mean you will not get sick. It is possible that you were very early in your infection when your sample was collected and that you could test positive later. You could also be exposed at a later point and then develop illness. In other words, a negative test result does not mean you won’t get sick later. This means you could still spread the virus.
Katalyst Health will also not be liable to you for any losses, costs or damages that you suffer or incur as a result of receiving a positive rest result (including, if you are unable to travel as a result of testing positive).